We provide complete flexibility in how organizations choose to schedule their resources by offering
- Planning, estimating and pricing multi-day projects.
- Tracking and approving project tasks and finances.
Track warranties against assets, provide visibility into terms and expiration dates.
Ensure that service and billing conform to warranty requirements. Classify assets and track location, repair history, and maintenance schedules.
Manage terms, conditions, and automated renewals of contracts and Service Level Agreements.
SCHEDULE & DISPATCH
Identify and organize available resources by category to intelligently balance workloads and resources.
THE BEST TECHNICIAN
Match skill sets of the technician against the requirements of the work order.
Decrease driving time between work by creating a schedule with geography, customer preference, availability, and SLAs in mind.
Accurately track service stock at mobile and ﬁxed locations. Manage updates and stock history for any location including updating truck stock.
REMOTE INVENTORY ACCESS
Provide mobile access to inventory and parts information.
Manage inventory information for part transactions like requests, return material authorizations, stock adjustments or transfers.
Ensure technicians are on time with the best schedule and turn-by-turn driving directions.
CASE HISTORY & INSTRUCTIONS
Get 360-degree customer preferences and history and follow step by step instructions on how to complete the task at hand.
WORK ORDER COMPLETION
Allows the technician to take photos of the completed work, get customer sign-off, and even collect payment.
CONNECTED FIELD SERVICE
ANOMALLY DETECTION WITH IOT
Detect, troubleshoot, and resolve issues remotely before the customer knows of an issue and dispatch a technician only when necessary.
Repair, clean, or replace parts when needed instead of on a preventative maintenance schedule.
WORK ORDER CREATION
Automate work order creation when self-healing steps don’t resolve the problem. Automatically dispatch the best technician.
360 DEGREE VIEW
Keep track of service activities, including upcoming and previous appointments as well as self-scheduling with a customer portal.
Send automated voice and text messages reminders customers about upcoming appointments through Twilio API.
Know when to expect service. Customers can see technician vehicle, photo, and real-time location while en route using an integration with Glympse.
Leverage Dynamics 365 business apps and platform for a strong basis for reporting, integration, and analytics.
360 PROJECT VIEW
Understand project performance, team and resource feedback and voice of the customer to ensure on-time, on-budget delivery model.
TREND & FORECASTING
Identify trends, explore what-if scenarios, and forecast outcomes to prioritize service offerings, skills development and adopt best practices.